Support FAQs

How can we help you?

Can I cancel a booking once I have made it?

Yes, although if we have already despatched the vehicle to you there may be a call out charge.

What advantages are there for account customers?

Monthly or Weekly billing, 30 days credit and reduced rates (volume dependant).

Do you charge for waiting time at airports?

Yes, after 30 mins from the flight landing.

My flight time has changed. Do you check flight times?

Yes, all flight arrivals are monitored in real time.

Does the amount of luggage I bring affect the price of my airport transfer?

Yes, if the amount of luggage requires a larger vehicle than the number of passengers normally require.

I may have left my bag in a Treble Twenty taxi. What shall I do?

Call 01277 202020 as soon as possible, if the driver notices the lost property it is returned to the office as soon as is practical.

I was not happy with the service that Treble Twenty provided. What can I do?

In the unlikely event you are unhappy with our service, please email controlroom@202020.co.uk or telephone 01277 202020 to register your complaint. All complaints are taken seriously and will be investigated thoroughly.

 

Please call 01277 202020 for any further assistance