Due to COVID-19 we are unable to carry more than 6 passengers in a vehicle.
For larger party sizes please book multiple vehicles.
Face Coverings are now mandatory for all passengers unless exempt or under the age of 11

Call us now on 01277 20 20 20

General Privacy Policy

Introduction

Treble Twenty Cars and Couriers Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Treble Twenty Cars and Couriers Ltd registered office is Unit 3, Kings Eight, St James Road, Brentwood, Essex CM14 4LF. Our company is registered in England and Wales and our registration number is 2760439. We are registered on the Information Commissioner’s Office, registration number Z7244715 and act as the data controller/data processor when processing your data. Our designated Appointed Person is Steven Smith who can be contacted at our registered office on 01277 236102.

GDPR and your Rights

General Data Protection Regulations (GDPR) is a legal regulation and sets out guidelines for collecting and processing of data such as personal information of individuals residing within the European Union (EU). When passengers/customers use our service by providing us with required information, we ensure to keep the trust with utmost commitment and confidentiality.

Information that we collect

Below is a list of the types of data we request you to provide which we use for professional reasons only. This personal information is processed to meet our legal, statutory and contractual obligations and provide you with our products and services. We will never collect any unnecessary personal data from you.

We collect your personal data to provide a service and to ensure that our services run accordingly to your expectations as part of our legal obligation for business, accounting and tax purposes.

We save name, telephone numbers, pick up/drop off details and flight details for taxi, executive and courier bookings. We use name, telephone number, flight details and email address for sending latest updates, booking confirmation, Flight monitoring, digital receipts, marketing etc.

We request credit card details if you wish to pay for taxi rides etc via card billing. We do not disclose such information to third parties or anyone else. We never store credit cards data. While making online payment or making payment in car (by iZettle), your details are not stored. We use World Pay as our payment gateway to receive online payments. Worldpay is one of the most safe and secure payment gateways available.

All the data we store is kept under maximum security. We will never reveal, sell, expose customer details to any party.

We may occasionally send you marketing information where we have assessed that may be beneficial to you as a customer. We aim to keep this as non-intrusive as possible and is processed on the grounds of legitimate interests.

You can omit/delete all your personal data by contacting us. We will not store your personal data for a longer time than is necessary.

If you are an EU Citizen, the following are some of the many rights you have with us:

You hold rights to be communicated about how we use your personal information, how we receive your information, why we require your personal information and how you can access your personal information.

You hold rights to request erasing, deleting of your personal data as your personal data is absolutely your right and we provide maximum protection and security.

You hold absolute rights to ask us not to process/use your personal data for marketing or any other promotional purposes.

You hold rights to place restriction on your personal information we have.

You hold rights to provide us limited and necessary information that is sufficient for us to book our services for you.

You hold rights to lodge a complaint regarding data protection matters if there is a security breach our end.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Treble Twenty Cars and Couriers Ltd uses third-parties to provide services and business functions as follows:

  • Business partners (for example, financial services institutions, insurers), account beneficiaries, or others who are a part of providing your services or operating our business.
  • Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Ombudsman and the Information Commissioner’s Office.
  • Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions.
  • Credit Reference and Fraud Prevention Agencies.

Safeguarding Measures

We take your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • Unique account numbers and passwords where requested.
  • Data is held securely on our systems on a managed firewalled network with anti-virus and anti-malware protection.
  • Regular backups of our internal server data to ensure that no data is lost.
  • Payments are encrypted with trusted providers.
  • Hard copies of documents, where needed, are stored in lockable offices.

Whilst all reasonable efforts have been made to protect your personal data you acknowledge that we cannot fully guarantee the security of all personal data so if you have any specific concerns please contact steve@202020.co.uk

Transfer of Data outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Treble Twenty Cars and Couriers Ltd does not transfer or store any personal data outside the EU.

Consequence of not providing your Data

You are not obligated to provide your personal information to us however, as this information is required for us to provide you with our services we may not be able to offer some or all of our services without it.

How long we keep your Data

Treble Twenty Cars and Couriers Ltd only ever retains personal information for as long as is necessary. Our decision to keep personal information will be based on legal requirements, e.g. under UK tax law we are required to keep your basic personal data for a minimum of 6 years, or on accepted business practice.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging a Complaint

Treble Twenty only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Cookie Notice

Our website may use cookies. A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site may use cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

If you would like to have a copy of the Treble Twenty Cars and Couriers Ltd Privacy Statement please email us with your request.

Telephone Calls

All calls are recorded


App Privacy Policy

This privacy policy governs your use of the application "TrebleTwenty" for mobile devices. The App collects, stores, uses and sends out information submitted to us by individuals.

User Provided Information

The Application obtains the information you provide when you download and register the Application. Registration with us is mandatory in order to be able to use the basic features of the Application.
When you register with us and use the Application, you generally provide (a) your name, email address, user name, password and other registration information; (b) transaction-related information, such as starting and ending location, requested vehicle type and payment type.

We may use the information you provided us to contact you related to your application transaction.

Automatically Collected Information

The Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine your pickup point. This information will be used by TrebleTwenty, it's application partners and drivers to complete the requested transaction.

Do third parties see and/or have access to information obtained by the Application?

Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information: as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement. If TrebleTwenty is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

What are my opt-out rights?

You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. We may contact you from time to time to offer additional services. If you'd like us to delete User Provided Data that you have provided via the Application, please contact us at controlroom@202020.co.uk and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

Children

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at controlroom@202020.co.uk. We will delete such information from our files within a reasonable time.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here or informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing" means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at controlroom@202020.co.uk.